I’ve had some trouble with the AC in my Equinox. If you follow me on Twitter, you’re probably sick of hearing about it. The gist is that it started pooping out on long trips earlier in the summer, with just the fan working after it had been running a few hours. There’s air coming out, but it’s warm. And in July in Miss’ippi, that’s no good. It’s been to the shop three times already, and it’s not better, it’s worse. Now about 45 minutes to an hour into my drive every day it it just stops spitting out cold air. It almost looks like steam comes out first, then warm air. And I have a heck of a commute!
I’ve tried every setting under the sun and read the manual cover to cover, and I’m still sweating. And to make matters worse, the dealership I started with, where I bought my beloved Helga (I name my cars, don’t ask), says they’re too far from my work to drive me up here to Germantown, so I had to take time off work to sit and wait for them to tell me it was fixed when it wasn’t. Then another snafu at a dealership closer to work got me no closer to cool air. One last try at the dealership back closer to home at least got a diagnosis, but no part. So they’re ordering it, but if I let them fix it, it’s more time off work.
Now I’m beginning to panic. So I email corporate. And wait. I got a call, and the rep on the phone took down all the details. I’m starting to get hopeful. After a few more phone calls (them calling me, then calling the dealership, then calling me back), they assure me that not only will the part get here this week, they’ll get the dealership to give me a rental! When I asked at the dealership, I was told that they’d give me a ride to Enterprise, but they don’t do rentals. So I’m shocked, but happy!
I’ll be sure to blog again to praise or condemn them after this next visit, so let’s all keep our fingers crossed!